These Terms and Conditions ("Terms") govern your use of the Respect Behavior Therapy website (www.respectbt.com), its associated web portals (including portal.respectbt.com and apps.respectbt.com), and any other tools, software, documents, or services (collectively, the “Services”) provided by Respect Behavior Therapy (“Company,” “we,” “our,” or “us”). By accessing or using our website, portals, or services, you agree to be legally bound by these Terms.

Please read this agreement carefully before using our services. If you do not agree with any part of these Terms, you must not access or use our site or portal.

1. Website and Portal Ownership

This website and all associated portals are operated by Respect Behavior Therapy, a behavioral health service provider based in Georgia, USA. The term “you” refers to the user of our Services, including clients, legal guardians, referring providers, employees, and contractors.

We offer this platform to provide information about our services, facilitate intake and onboarding, enable communication and file sharing between clients and providers, and manage access to our HIPAA-compliant client and staff portals.

2. Acceptance of Terms

By using our website or portal, you:

• Agree to abide by these Terms and Conditions.
• Affirm that you are either of legal age or have legal authority to consent on behalf of a minor or dependent individual.
• Accept any applicable policies or legal notices posted on our site, including our [Privacy Policy] and HIPAA Notice of Privacy Practices.

3. HIPAA Compliance and Confidentiality

We are a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). All personal health information (PHI) that is collected, stored, or transmitted via our website and portals is protected and handled in accordance with HIPAA and applicable state privacy laws.

Your responsibilities under HIPAA:

• You must not share your login credentials or portal access with unauthorized individuals.
• You must promptly notify us if you suspect any breach or unauthorized access to your account.
• You must not download, transmit, or disclose any client information without explicit authorization.

We implement physical, technical, and administrative safeguards to protect your PHI. These include encryption, access controls, audit trails, and secure servers.

For a full explanation of your rights and our practices regarding PHI, please review our [HIPAA Notice of Privacy Practices].

4. Portal and Account Use

For Clients and Legal Guardians:

• You may access your client dashboard to upload documents, sign consent forms, review therapy notes, and communicate with your clinical team.
• You are responsible for maintaining up-to-date contact information in your account.

For Staff and Contractors:

• You are granted access to protected clinical and HR-related resources.
• You must complete mandatory HIPAA and ethics training before accessing client records.

Restrictions:

You may not:

• Share your account with others.
• Impersonate someone else or falsify your identity.
• Use the portal for unlawful, abusive, or unauthorized purposes.

Violation of these terms may result in suspension or termination of access.

5. Intellectual Property

All content on our website—including but not limited to text, graphics, logos, service marks, videos, photographs, templates, software code, and downloadable materials—is the exclusive property of Respect Behavior Therapy and is protected under U.S. and international copyright and trademark laws.

You may not copy, modify, distribute, display, publish, transmit, or sell any content from our site or portal without our prior written consent.

6. Service Availability and Modifications

We reserve the right to modify or discontinue any aspect of our website or Services at any time without prior notice. This includes maintenance updates, new tool releases, or feature removals.

We make no guarantee that:

• The website or portal will be available without interruption.
• The Services will be error-free or secure.
• Files or content downloaded from the site will be free of viruses or harmful components.

7. Payment, Billing, and Insurance

Our billing practices comply with applicable federal and state laws and insurance requirements. Services may be covered by Medicaid, private insurance, or be paid out-of-pocket depending on the client’s eligibility.

You agree to:

• Provide accurate insurance and payment information.
• Pay for any fees not covered by your insurance provider, including co-pays and deductibles.
• Review our [Payment and Financial Policy] to understand our refund, cancellation, and invoicing practices.

We reserve the right to deny or delay service for non-payment or invalid insurance information.

8. Communication and Notifications

By using our site or Services, you consent to receive communications from us electronically, including:

• Appointment reminders
• Consent forms
• Invoices and billing notices
• Program updates and policy changes

These may be sent via email, SMS, or in-portal messages. You are responsible for ensuring that your contact information is correct.

9. Third-Party Links and Services

Our website may contain links to external websites or use third-party software or tools (e.g., Tebra, Connecteam, ABADesk, Checkr). These tools are not operated by us and are governed by their own terms and privacy policies.

We are not responsible for:

• The content, accuracy, or reliability of third-party services.
• Any damages or losses caused by your use of third-party websites or integrations.

You use third-party tools at your own risk.

10. User-Submitted Content and Communication

Any feedback, questions, or submissions you provide to us through the website, portal, or email may be used by Respect Behavior Therapy for quality assurance, staff training, or service improvement. You agree that:

• Your submissions are truthful and do not infringe on others’ rights.
• We may use your feedback without compensation unless otherwise agreed.
• You will not submit unlawful, harassing, or offensive content.

11. Limitations of Liability

To the fullest extent permitted by law, Respect Behavior Therapy is not liable for:

• Any loss, injury, or damages resulting from your use of the site or Services.
• Unauthorized access to or use of your PHI due to your negligence (e.g., sharing login credentials).
• Delays or disruptions in service caused by technical issues, internet outages, or third-party failures.

Our liability, if any, is limited to the amount paid by you, if any, for the use of our Services.

12. Indemnification

You agree to indemnify, defend, and hold harmless Respect Behavior Therapy, its staff, affiliates, and vendors from any claims or liabilities arising from:

• Your breach of these Terms.
• Your misuse of our Services.
• Your violation of applicable laws or third-party rights.

13. Termination

We may suspend or terminate your account at our sole discretion for any violation of these Terms or any other policy. Upon termination:

• Your access to the client or staff portal will be revoked.
• Outstanding fees or obligations must still be fulfilled.

14. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, along with our Privacy Policy and other posted policies, constitute the entire agreement between you and Respect Behavior Therapy. Any failure on our part to enforce a right or provision does not waive our right to enforce it in the future.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in Clayton County, Georgia.

17. Changes to Terms

We reserve the right to revise these Terms at any time. Changes will be posted with a new “Last Updated” date. Continued use of our site or Services after changes are posted constitutes your acceptance of the revised Terms.

18. Contact Information

If you have questions or concerns about these Terms or any aspect of our services, please contact us:

• Email: [email protected]
• Phone: (943) 200-0016
• Mailing Address: Respect Behavior Therapy, 1115 Mount Zion, Suite M, Morrow, GA 30260
• For HIPAA-related inquiries, please include “HIPAA Inquiry” in your subject line.